Frequently Asked Questions
Everything you need to know about your clean beauty routine.
What is clean beauty and how do you select your brands?
Clean beauty means prioritizing safe, non-toxic ingredients without compromising on effectiveness. At Oh My Cream, we strictly vet every brand for ingredient transparency, ethical sourcing, and proven results to ensure only the best for your skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products suitable for sensitive skin?
Yes, many of our curated brands specialize in sensitive skin solutions. We recommend checking the 'Skin Type' filter on our shop page or contacting our experts for a personalized consultation.
Do you offer international shipping?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.